Tutorial for Agents

Adding a signature to every reply can be a nuisance, especially when you are handling tickets from different groups at the same time. With Signature 4 Groups, you as the agent do not have to worry about it anymore. It is pre-set by the admin and automatically changes as you switch between groups.

How to use it

1. Navigate to a ticket.
2. Check if a group is set (otherwise, the submit field is grayed out).

   

3. If preview is enabled, you can preview the signature on the right side.

   

Important

Do not:

1. Leave line breaks at the end of the signature.
2. Set a signature in your profile. To remove your profile signature or to make sure you do not have one, follow these steps:
   1. Click on your profile picture on the top right of the screen.
   2. In the menu, click View Profile.
   3. On the left, you will find the option to edit your signature, as shown below.
   4. Set this empty in order to remove your signature.