AI & Automation
AI Readiness & Zendesk AI Implementation
AI embedded into your workflows, governance and business logic instead of bolted on as another tool. A fast assessment, a clear roadmap and a rollout with measurable results.
- Format
- Audit + rollout
- Duration
- 2 weeks assessment, rollout scoped
- Deliverable
- Roadmap + configured AI
Who it's for
- 01Teams evaluating Zendesk AI agents, Copilot or Intelligent Triage.
- 02Leadership asking for an AI plan for customer service.
- 03Companies that tried AI features and did not see the promised impact.
Problems it solves
- 01AI features switched on without the data, content or routing they depend on.
- 02No baseline, so nobody can tell whether AI improved anything.
- 03Unclear rules on what AI may answer, change or escalate.
What you get
- Data and workflow assessment: what AI can use today and what is missing
- AI opportunity map ranked by impact and effort
- Architecture and governance design: guardrails, escalation and ownership
- Configuration of Intelligent Triage, macro suggestions, generative replies and knowledge surfacing
- Baseline and success metrics for reply time, backlog and deflection
- Continuous optimization plan after go-live
How it works
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01
Kick-off
We set goals, review your most challenging requests and map the external tools and workflows AI would need to work with.
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02
Assessment
Data, content and routing are checked for AI readiness, and the opportunity map is drawn up.
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03
Rollout
The agreed AI features are configured, tested on real tickets and released in stages.
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04
Measure and improve
Results are compared with the baseline and the setup is tuned in regular cycles.
“Whenever Zendesk reaches its limits, Cedric finds innovative solutions to extend, improve, and automate beyond the standard capabilities.”
FAQ
Not necessarily. The assessment shows which outcomes need which add-ons, and where native features or custom AI are enough.
Governance is part of the design: which data AI may use, where it is processed and who reviews its output.
Quick wins like triage and macro suggestions usually show within weeks. Generative replies depend on knowledge base quality.
Yes. Where Zendesk AI does not fit, the Custom AI Solutions service covers your own models and providers.