Services
Everything your Zendesk needs. Nothing it doesn't.
Twelve clearly scoped offers across strategy, build, AI and enablement. Start small with an audit, or hand over the whole roadmap.
01
Strategy & Consulting
Understand where the setup stands, what to fix first and how to measure it.
- Zendesk Audit / Health Check Setup, workflows, triggers/automations and reporting reviewed and ranked by impact. 2 weeks, fixed scope
- Help Center & Knowledge Base Design Structure, content strategy and theming that deflects tickets and reads well. Remote project
- Reporting & Analytics (Explore) Dashboards and KPIs for leads, agents and the board. Remote project
02
Build & Implementation
Hands-on configuration and code. Delivered documented, tested and handed over.
- Zendesk Implementation & Migration New setups and migrations from other helpdesks without losing history. Remote project
- Workflow & Automation Optimization Triggers, macros, routing and SLAs tuned for fewer touches per ticket. Project or sprint
- Custom App & Integration Development Private apps, integrations and API work built around your process. Remote project
03
AI & Automation
AI embedded into workflows, governance and measurable business logic.
04
Enablement
Make the team independent: training, coaching, ongoing support and documentation.
- Workshops & Team Training Hands-on sessions for admins and agents, remote or on site. Remote or on site
- 1:1 Coaching For support leads and Zendesk admins growing into the role. Remote, 1:1
- Retainer / Fractional Zendesk Admin Ongoing monthly support with a fixed block of hours. Monthly retainer
- Writing & Content Articles, documentation and books on Zendesk and support operations. Remote
Not sure where to start?
Start with the Zendesk Audit.
Two weeks, one prioritized action plan. Most clients begin here, then pick the two or three fixes that pay back fastest.