Enablement
Writing & Content
Clear writing about Zendesk and support operations, from Help Center articles and internal documentation to guest articles and books.
- Format
- Remote
- Duration
- On request
- Deliverable
- Articles or documentation
Who it's for
- 01Teams that need Help Center or internal documentation written well.
- 02Software companies wanting technical content about Zendesk integrations.
- 03Publishers and media looking for an author on support operations.
Problems it solves
- 01Documentation that exists only in people's heads.
- 02Articles written by engineers for engineers, read by customers.
- 03Content plans that stall because nobody has time to write.
What you get
- Help Center articles and how-to guides
- Admin and process documentation
- Technical articles and guest posts
- Editing and restructuring of existing content
- Book chapters and long-form content
How it works
-
01
Kick-off
Audience, goals and tone, plus a look at your most challenging requests and the external tools and workflows the content has to explain.
-
02
Outline
Structure and key points agreed before writing starts.
-
03
Write
Drafts with screenshots and examples from your setup.
-
04
Review and publish
One or two feedback rounds, then ready to publish.
“Cedric is a dedicated creative mastermind. I count him among the best and most professional freelancers in creative ideas, project management, consulting, writing and customer support management. He consistently produces top-quality results on deadline and has the rare ability of knowing anything about everything.”
FAQ
Yes, in English and German.
Yes. A short style guide or a few existing pieces are enough to match it.
No. Research may use tools, but the writing is mine.
You do, once the project is complete.