Enablement
1:1 Coaching
A sparring partner for your growth as a support lead or Zendesk admin. Regular sessions on your real challenges, from rule design to stakeholder management.
- Format
- Remote, 1:1
- Duration
- Monthly
- Deliverable
- Sessions + notes
Who it's for
- 01New Zendesk admins who want to learn faster than trial and error allows.
- 02Support leads stepping into a bigger team or a new company.
- 03Experienced admins preparing for AI, migrations or larger projects.
Problems it solves
- 01No one internally to ask how others solve the same problem.
- 02Decisions about tooling and process made under pressure, alone.
- 03Training courses that never touch your actual setup.
What you get
- Monthly coaching sessions on your topics
- Async questions between sessions
- Session notes with agreed next steps
- Reviews of your configuration ideas before they go live
How it works
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01
Kick-off
We define your goals and look at your most challenging requests and the external tools and workflows you are responsible for.
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02
Plan
A rough learning and project plan for the next months.
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03
Sessions
Regular calls on whatever is most pressing, with notes and next steps.
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04
Review
Every few months we look back at progress and adjust the plan.
“Cedric is a dedicated creative mastermind. I count him among the best and most professional freelancers in creative ideas, project management, consulting, writing and customer support management. He consistently produces top-quality results on deadline and has the rare ability of knowing anything about everything.”
FAQ
Usually once or twice a month. The rhythm is up to you.
No long commitments. Most people stay for three to six months.
Yes, coaching is often booked by the company as part of professional development.
Bigger tasks can move to a project or a fractional admin arrangement.