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Retainer / Fractional Zendesk Admin
An experienced Zendesk admin on call without a full-time hire. A fixed block of hours each month for changes, fixes, improvements and advice.
- Format
- Monthly retainer
- Duration
- Ongoing
- Deliverable
- Fixed monthly hours
Who it's for
- 01Teams without a dedicated Zendesk admin.
- 02Admins who need senior backup for complex changes and projects.
- 03Companies that want continuous improvement instead of one-off projects.
Problems it solves
- 01Small change requests piling up for weeks.
- 02Knowledge about the setup sitting with one person.
- 03Zendesk releases new features and nobody has time to evaluate them.
What you get
- A fixed block of hours per month
- Agreed response times for requests
- Monthly change log and recommendations
- Quarterly review of new Zendesk features relevant to you
- Documentation kept up to date
How it works
-
01
Kick-off
We agree on scope, response times and communication, and review your most challenging requests and the external tools and workflows around Zendesk.
-
02
Onboarding
I get to know the setup in depth and document anything undocumented.
-
03
Monthly work
Requests come in through your channel of choice and are handled within the agreed hours.
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04
Quarterly review
We look at what changed, what is coming from Zendesk and what to tackle next.
“Cedric is supporting our company for almost 3 years now. He has developed various Zendesk web apps and integrations for us, which have made our everyday lives a lot easier. Beyond Zendesk, he is a first-class, solution-oriented contact for any kind of software development.”
FAQ
That is agreed per contract. Usually a small number can roll over to the next month.
However suits you: a Zendesk ticket, email, Slack or Teams.
Yes, with a month's notice.
Response times for urgent issues are part of the agreement.