Cedric F. Jacob

Enablement

Workshops & Team Training

A team that knows how to get the most out of Zendesk. Practical sessions built on your own account, your own tickets and your own questions.

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Format
Remote or on site
Duration
Half or full day
Deliverable
Workshop + materials

Who it's for

  1. 01New admins taking over a Zendesk account.
  2. 02Agent teams after a migration, a redesign or an AI rollout.
  3. 03Leads who want their team to stop working around the tool.

Problems it solves

  1. 01Features you pay for that nobody uses.
  2. 02Every admin change goes through one person.
  3. 03Agents with their own workarounds for the same task.

What you get

  • Agenda tailored to your team and plan
  • Hands-on exercises in your sandbox
  • Session recording where allowed
  • Cheat sheets and follow-up materials
  • Q&A follow-up two weeks after the session

How it works

  1. 01

    Kick-off

    A short call on goals and audience, including your most challenging requests and the external tools and workflows the team works with.

  2. 02

    Preparation

    Agenda and exercises are built around your account and shared in advance.

  3. 03

    Workshop

    Half or full day, remote or on site, with plenty of hands-on time.

  4. 04

    Follow-up

    Materials are shared and a short Q&A call answers what came up in practice.

“Cedric is a dedicated creative mastermind. I count him among the best and most professional freelancers in creative ideas, project management, consulting, writing and customer support management. He consistently produces top-quality results on deadline and has the rare ability of knowing anything about everything.”

Chris Thaller · Head of Creative Projects, Runtastic

FAQ

Hands-on sessions work best with up to 12 people. Larger groups get a demo-style format.

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