Cedric F. Jacob

Build & Implementation

Custom App & Integration Development

Zendesk that fits your process instead of the other way around. Private apps and integrations that put the right data and actions inside the ticket.

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Format
Remote project
Duration
Scoped per project
Deliverable
App or integration + docs

Who it's for

  1. 01Teams whose agents copy data between Zendesk and other systems all day.
  2. 02Companies with internal tools, shops or ERPs that have no Marketplace app.
  3. 03Product teams that want Zendesk to trigger actions in their own platform.

Problems it solves

  1. 01Agents switching between five tabs to answer one ticket.
  2. 02Marketplace apps that cover 80 percent of the need and block the last 20.
  3. 03Fragile scripts and webhooks nobody maintains anymore.

What you get

  • Private Zendesk app (sidebar, top bar, navbar or background) built with ZCLI
  • Integrations via the Zendesk API, webhooks and your systems' APIs
  • Serverless back end where needed, hosted in your cloud or mine
  • Automated tests and a short technical documentation
  • Installation, configuration and agent briefing
  • Optional maintenance plan for Zendesk platform changes

How it works

  1. 01

    Kick-off and scoping

    We walk through the workflow to support, your most challenging requests and the external tools and workflows the app has to talk to.

  2. 02

    Prototype

    A clickable first version inside your Zendesk, so agents can react early.

  3. 03

    Build and test

    The full app or integration, tested in your sandbox with real scenarios.

  4. 04

    Launch and handover

    Installed in production, documented, and explained to admins and agents.

“We built a great Zendesk app together. Cedric always finds a way around restrictions. A real Zendesk guru, and genuinely fun to work with.”

Nikola Lindberg · Product Manager, Trusted Shops

FAQ

You do. The code and documentation are handed over at the end of the project.

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