Hi! My name is Cedric. I am a full-stack developer and consultant specialized in Zendesk. If you are missing a feature or functionality, I am the guy who loves to plan, develop and integrate it for you. How? Let's have a chat. I can't wait to hear about your plans.

Cedric F. Jacob

Developer, Zendesk Expert, Blogger

My Services


"Our day to day business is so much more efficient. I cannot believe how much time Cedric saved us already. We got hooked after the first custom app. Now we are using ten and Zendesk feels like our own tool, made just for us."

Philipp Theißler (Head of Customer Happiness Team - Runtastic)

"Cedric was great. Super-fast turnaround, in depth knowledge of ZenDesk, and he even made a quick video! Perfect! Would/will absolutely work with him again!"

Charles Edge (Product Manager - JAMF Software)

"Very, very impressed with Cedric's expertise of Zendesk and his suggestions for fixes / workarounds and custom solutions! Professional, prompt and now an integral and permanent part of my client's Zendesk implementation project. I won't be able to finish this without him. Highly recommended"

Christian Cooper (Consultant)

"Wow! At first, I thought nobody could solve our email situation, but Cedric’s extensive skills in customizing Zendesk with smart triggers, custom apps has got us up and running fast. He’s got our work-flows way more efficient, saving us hours of time each week. Thanks."

Michael Clark (CEO - Big Improvements Tutoring)

My Clients Include
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