https://www.cedricfjacob.com/blog/ Notes on Zendesk, AI and customer service. en https://www.cedricfjacob.com/blog/the-dream-setup-how-i-approach-setting-up-zendesk/ https://www.cedricfjacob.com/blog/the-dream-setup-how-i-approach-setting-up-zendesk/ Sun, 10 Nov 2024 12:11:00 GMT Zendesk Customer Service AI A Zendesk setup starts with people, not features. My five steps from understanding customers and agents to a scalable, AI-ready solution.